FAQ's

Where can I find the dates and other information for school photo days?

You should have received communication directly from your school regarding school photo days, order cut-off dates, etc. If you have any questions about specific dates and times, please contact reception at your school.

Do I need to return an envelope with my child on photo day?

No, all ordering is via a secure online ordering system and photos will be taken of all students on photo days whether an order has been placed or not.

What methods of payment do you accept?

I currently accept the following Credit/Debit cards: Visa, Mastercard, Maestro, American Express, Apple Pay and Google Pay.

What if I am unable to pay online via credit/debit card?

Ordering/payment can be done on laptop, computer or any other mobile device that has internet access either via wifi or mobile data. If you are unable to use any of these methods, please contact me directly.

Do you offer refunds?

If you are unhappy with the quality of photos received, I will endeavour to resolve your concerns to the best of my ability. However, if you are still not satisfied, I will provide a full refund for any products purchased.

What if my child is absent from school on photo day?

A catch-up photo day may be possible for your school but can’t be guaranteed. If this is not possible and you have made a payment, a full refund will be provided.

Can I still order photos after school photo day?

Yes, orders can be placed via the secure online ordering system until the advertised order cut-off date for your school. Orders placed after that date will incur a $12.50 postage and handling fee for printed photo packages as they will be mailed to your nominated address rather than distributed via the school.

I have children at more than one campus. How do I place an order?

You can use either of the campus pages to place an order for all children simultaneously. Please be aware of your children’s individual campus order cut off dates. Be sure to place the orders by the earliest cut off.

*Discounts for parents with three or more children will only be applied if all packages are placed in one order.

I have 3 or more children at the same school. Do I get a family discount?

Yes. If you have 3 or more children you are eligible for a 15% discount. Your discount will automatically be applied at the checkout if you have placed orders for 3 or more children. Discounts do not apply to the sibling package or sibling digital download, nor to individual class photos.

How do I order a sibling photo(i.e. photo of my children together)?

You can order a sibling photo via the secure online ordering system. Orders must be placed by the advertised order cut-off date for sibling photos, which is earlier than the cut-off date for other photo packages. Please note that photos will only be taken of siblings where an order has been received.

For parents with children at more than one campus an opportunity will be given to choose which campus you would like to have your children’s sibling photos taken at.

Are all photos taken outside as advertised?

We will endeavour to take all portrait and class photos outside. However, it is possible that weather conditions may determine that photos will be taken inside.

Is it possible to order photos additional to those in the packages?

No, in order to keep costs as low as possible, we only offer a small number of packages and believe these will cater well for most families. However, by offering a high-resolution digital download (both individually and as part a package), families have the option of printing further photos. Please contact me directly if you would like me to recommend some professional printing labs.

When will I receive my photos?

Printed photo packages will be distributed via the school 4 to 6 weeks after photo day (or mailed direct to you in the case of late orders). If you have ordered a high-resolution digital image, this will be emailed to the address provided at about the same time that printed photo packages are distributed.